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Nova James ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, purchase products, sign up for coaching sessions, or engage with our content across platforms.

We collect information in a few different ways, some you choose to share with us, and some we gather automatically as you use the site.

When you interact with this website, book a coaching session, make a purchase, or subscribe to updates, you may provide personal details such as your name, email address, phone number, billing information, and any other insights you choose to include in intake forms or emails. This helps us tailor your experience, respond to your needs, and deliver any products or services you've requested.

We also collect basic technical information automatically, like your IP address, browser type, and device data, as well as how you navigate the site. This allows us to improve site functionality and understand what’s working best for our visitors.

If you interact with third-party tools, such as email services, booking platforms, payment processors (like Payhip, Stripe, or PayPal), or click through to affiliate or podcast platforms, we may also receive limited data based on those interactions, strictly for tracking or fulfillment purposes.

The information we collect is used with care and purpose. It allows us to provide you with a smoother, more personalized experience, whether you're exploring our content, purchasing a product, or booking a coaching session.

We may use your information to:

• Deliver and personalize digital products, coaching services, and other offerings tailored to your needs
• Respond to your questions, comments, or customer service requests with clarity and efficiency
• Process secure payments and manage transactional records
• Improve the functionality and flow of the website by understanding how visitors engage with content
• Send email updates, newsletters, or special offers, but only if you’ve opted in
• Recommend tools, services, or content that may be relevant to your interests, including affiliate suggestions
• Fulfill legal, regulatory, or contractual obligations if required

We value your trust and will never sell, rent, or trade your personal information to third parties.

Like most websites, we use cookies and similar technologies to help improve your browsing experience and understand how visitors interact with our content.

These tools allow us to:

• Remember your preferences and settings for future visits
• Analyze how visitors navigate the site so we can improve layout and functionality
• Track marketing performance, such as which pages or products draw the most attention

You can choose to disable cookies at any time through your browser settings. Just keep in mind that doing so may affect how certain features on the site perform or display.

We do not use cookies to collect sensitive personal information, and we never sell or misuse your browsing data.

To run this website and deliver services efficiently, we occasionally work with trusted third-party platforms. These providers help us handle things like payments, emails, and scheduling—so you can access content and book services smoothly.

We may share limited data with these partners only when it's necessary to:

• Process secure payments (such as through Stripe or PayPal)
• Send newsletters, confirmations, and follow-up emails (via services like ConvertKit or MailerLite)
• Manage bookings and digital product access (through tools like Calendly or Payhip)

These third-party services are only permitted to use your information for the specific purpose of providing the service we’ve contracted them for. They are not allowed to use, sell, or retain your data for any other purpose.

We carefully choose our partners and take privacy seriously at every step of the process.

We take the security of your personal information seriously. Reasonable and appropriate technical, administrative, and physical safeguards are in place to protect your data from unauthorized access, disclosure, alteration, or misuse.

These safeguards include secure payment processing via trusted providers, limited access to personal data, and the use of encrypted platforms where applicable.

That said, no method of transmission over the internet or electronic storage is ever completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

By using this website, purchasing a product, or participating in coaching services, you acknowledge and accept the inherent risks involved with sharing data online.

We respect your right to control your personal information. Depending on where you live, you may have certain legal rights related to how your data is collected, used, and stored.

These may include the right to:

• Request access to the personal information we’ve collected about you
• Update or correct your information if it's inaccurate or outdated
• Request deletion of your personal data from our records
• Withdraw consent to receive marketing emails at any time by clicking the “unsubscribe” link at the bottom of any message
• Ask that we limit or restrict how we use your data
• File a complaint with a data protection authority, if applicable in your region

We will honor your request to the fullest extent allowed by law and platform functionality.

To exercise any of these rights or reach out with privacy-related questions, please contact us at:
Support@BearingABurden.com

We’re here to support your privacy, and your peace of mind.

This website and its services are not intended for use by children under the age of 13 without the direct involvement of a parent or legal guardian. We do not knowingly collect personal information from minors, nor do we offer coaching, digital products, or account access directly to children.

If any services involving a minor are conducted (such as coaching related to family systems, advocacy, or education), it is with the full knowledge, supervision, and participation of a parent or guardian, who is the primary account holder and decision-maker.

If you believe that a child has submitted personal information through this website without proper parental consent, please contact us immediately at Support@BearingABurden.com, and we will promptly delete the information in compliance with applicable privacy laws.

If you are accessing this website from outside the United States, please be aware that any personal information you provide will be processed and stored on servers located within the United States.

By using this site, making a purchase, or engaging with any services, you acknowledge and agree that your information will be handled in accordance with U.S. laws, which may differ from the data protection laws in your home country.

We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, but we cannot guarantee that local privacy rights applicable in your jurisdiction will mirror those in the U.S.

If you are located in the European Union, you have certain rights under the GDPR. These include the right to access, correct, or delete your personal data, the right to withdraw consent, and the right to lodge a complaint with your local data protection authority. To exercise these rights, please contact us at Support@BearingABurden.com.

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any changes will be posted on this page with a clearly indicated “Last Updated” date at the top of the policy. We encourage you to review this policy periodically to stay informed about how your information is being protected and used.

By continuing to use this website or engage with our services after updates have been posted, you agree to the terms of the revised Privacy Policy.

For any privacy-related questions or concerns, please contact:
Support@BearingABurden.com